Terms and Conditions
Introduction
Welcome to Your Life In Your Hands (“we,” “us,” or “our”). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, please do not use our services.
1. Confidentiality
1.1 Client Information
We are committed to maintaining the confidentiality of your personal information. All information shared during consultations and sessions will be kept confidential in accordance with applicable laws and regulations.
1.2 Exceptions
Confidentiality may be breached in the following circumstances:
- If there is a risk of harm to yourself or others.
- If required by law or a court order.
- If you provide explicit consent to share information.
2. Services
2.1 Description of Services
We offer various health coaching packages, including free consultations, Signature Packages, Jump Start Packages, Comprehensive Packages, and Bespoke Packages. Detailed descriptions of each package can be found on our website.
2.2 Modifications
We reserve the right to modify or discontinue our services at any time without prior notice.
3. Payment Terms
3.1 Payment Methods
Payments for our services can be made through accepted payment methods, e.g., credit cards, PayPal.
3.2 Payment Schedule
- Free Consultation: No payment is required.
- Signature Package: Payment due upon booking.
- Jump Start Package: Payment due upon booking.
- Comprehensive Package: Payment due upon booking.
- Bespoke Package: Payment terms will be discussed during the consultation.
3.3 Refund Policy
Payments are non-refundable once services have commenced. Life happens, we get it. However, cancellations made with less than two working days’ notice will incur a £75 cancellation fee. Please let us know of any changes to your booking at least 48 hours in advance to avoid this charge.
4. Client Responsibilities
4.1 Participation
Clients are expected to actively participate in their sessions and follow the guidance provided by their health coach.
4.2 Cancellation Policy
Clients must provide at least [24/48] hours’ notice for cancellations or rescheduling of appointments to avoid cancellation fees.
5. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
6. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of The United Kingdom. Any disputes arising from these terms shall be resolved in the courts of The United Kingdom.
7. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after such changes constitutes your acceptance of the new terms.
8. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
YLIYH, Community Action Suffolk, Brightspace, 160 Hadleigh Road, Ipswich. Suffolk IP2 0HH
info@yourlifeinyourhands.co.uk
0793224949
Effective Date: 1/02/2025